Privacy Policy
Privacy Policy


At Good Health TCM L’boro Clinic Ltd we are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection. 
This Privacy Policy will explain any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights under the new GDPR (General Data Protection Regulations) are protected.
In this Privacy Policy ‘we’, ‘our’, or ‘us’ refer to Good Health TCM L’boro Clinic Ltd.

INFORMATION WE COLLECT

We may collect personal information from you in order to fulfil your service requests.
This includes email addresses, personal name, business name, IP address, postal address, and contact numbers. We may also combine information provided with publicly available information such as your professional information or business’s name.
Any personal information used is for the operation and fulfilment of a service requested by you. We may use this information to contact you about products, services, and promotions. 
If you do not wish to receive this communication, an opt-out URL will be attached to every email that is sent.
Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information files will be deleted and/or physical files from our records, and to opt-out of communication.
We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.

KEEPING YOUR INFORMATION SECURE

Our Good Health TCM L’boro Clinic Ltd website is held at servers of 1&1 - www.1and1.co.uk, these company state that their servers are protected using HTTPS and SSL technology. Any data provided by  you to us will be as secure as it can be. Our staff are fully aware of their responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.

COOKIES

Our website may use cookies to better the overall experience of our users. In accordance with legislation and where necessary, the user has the ability to accept and disable the use of cookies.

WHAT ARE COOKIES

Cookies are pieces of information which are sent from a website to your hard drive while you a viewing a site.
These may be used by companies to provide a more personalised experience, for statistical purposes, or for  advertisements. The use of cookies is standard practice across the internet and is undertaken by several websites.
Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.
As there are links to external sites, users are advised to be aware of the possible use of cookies. Where applicable  and in accordance with legislation, these sites should use a cookie control system which allows the user to give explicit permission or deny the use of cookies.

FOR WHAT COOKIES ARE FOR

Cookies may be used for a number of reasons including: 
1. To provide a more interactive and personal user experience;
2. For statistical purposes;
3. To show adverts that you may be interested in and control the number of times you see them;
It is important to note that disabling cookies may have a negative impact on how a site runs.

COOKIES USED BY SERVICE PROVIDERS

Third-party companies that are providing a service for us or our website may use cookies and these may be stored on your computer when you visit our website.
Google Analytics is used to analyse the use of our website. Information is gathered about website use via cookies and any information gathered is used to create reports about the use of our website. 
For more on Google’s privacy policy, see here.

COOKIE DISABLING

If you would like to disable the use of cookies when you visit a website you can do this from your internet browser. The links below provide instruction on how to do this. Once you click on an external link, Good Health TCM L’boro Clinic Ltd Privacy Policy no longer applies.
Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari

ELECTRONIC NEWSLETTERS

If perhaps in a foreseeable future, we decide to start producing a newsletter, our customers wishing to receive these newsletters, whether by ticking the box in our patient form or via our website, we require the following information:
1. Your name
2. Email address

An email address is necessary to receive our newsletter and any other communication from us. 
Good Health TCM L’boro Clinic Ltd may rely on a third-party service. All newsletters will contain an opt-out URL within them.

SOCIAL MEDIA PROFILES

Good Health TCM L’boro Clinic Ltd have official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be Good Health TCM L’boro Clinic Ltd before interacting with them. 
Our social media profiles will never ask for user passwords or personal details.
If we provide a social media service for you then you are advised to read the Privacy Policy of that services. 
The social media businesses that we interact with include Facebook, Instagram, Google+ and Twitter.

EXTERNAL WEB LINKS

This website contains links to external websites. Good Health TCM L’boro Clinic Ltd is not responsible for the privacy practices or the content on these sites. Our users are encouraged to be aware that when they leave www.getyourmobi.co.uk they should read the privacy policy and spam policies of each website that collects  personal data. This Privacy Policy applies only to the information collected by Good Health TCM L’boro Clinic Ltd.

MARKETING

We do not knowingly collect personal information from anyone under the age of 16 for marketing purposes. 

OPTING OUT

Customers always have an option to op-out after they have opted in to communication. All email communication from us contains an unsubscribe URL.

SPAM POLICY

At Good Health TCM L’boro Clinic Ltd we are strongly against spam. We only contact our customers when they  have requested to receive communication or there is a need to update you on information about services you have requested.

OUR CONTACT DETAILS

Our Good Health TCM L’boro Clinic Ltd website service is provided by Get Your Mobi Ltd. We are a registered company in the Company House under the number +44 1509236777.
If you want to request information about our privacy policy, you can email us or write to: 
Good Health TCM L’boro Clinic Ltd.

2a Wards End
Loughborough
LE11 3HA

DATA PROTECTION OFFICER

Please direct any correspondence with regards to data protection to the following address: 

Data Protection Officer
Good Health TCM L’boro Clinic Ltd.
2a Wards End
Loughborough
LE11 3HA

OTHER PRIVACY NOTICES

We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.
If you have any questions about our Privacy Policy please contact a member of our Good Health TCM L’boro Clinic Ltd team.
We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.
This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.
All changes will be effective immediately.
By continuing as a client with us you are bound to the revised Privacy Policy.
This Privacy Policy was last revised in May 2018. 

Your rights

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Complaints or queries

Good Health TCM L’boro Clinic Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. 
We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of  ICO’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact ICO, which is the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Access to personal information

Our clinic tries to be as open as it can be in terms of giving people access to their personal information. 
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.

To make a request to the Good Health TCM L’boro Clinic Ltd. for any personal information we may hold, you need to put the request in writing addressed to our medical records or writing to us the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, by contacting our clinic's team. 

Disclosure of personal information

In many circumstances, we will not disclose personal data without consent. However, in case of an emergency, for instance, a sudden illness happening during a visit to our clinic, we may be asked by the emergency service providers to share personal and vital nformation with the organisation concerned (NHS, first emergency responders, paramedics, etc.) and with other relevant bodies, such as 999 or hospital staff. Further information is available in our clinic reception about the factors we shall consider when deciding whether information should be disclosed.

You can also get further information on:

agreements we have with other organisations for sharing information;
circumstances where we can pass on personal data without consent, for example, to prevent and detect crime;
To produce anonymised statistics, such as promoting the healthcare success of our therapies;
our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. 
We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 24 May 2018. 

How to contact us

If you want to request information about our privacy policy, you can email us or write to: 
Good Health TCM L’boro Clinic Ltd.
2a Wards End
Loughborough
LE11 3HA

NT: By continuing as a client with us you are bound to the revised Privacy Policy.
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Good Health TCM provides professional acupuncture and integrative therapy services based on traditional Chinese medicine, promoting optimal health and wellness.

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